Privacy policy

Paws & Home operates this store and website, including all related information, content, features, tools, products, and services in order to provide customers with a curated shopping experience. Paws & Home is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with Paws & Home.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you use our website or place an order, we may collect the following types of personal information:

Contact information, such as your name, email address, phone number, billing address, and shipping address.

Order and transaction information, such as products purchased, order details, payment confirmation, returns, exchanges, and customer support requests.

Account information, such as login details, preferences, and settings if you create an account.

Device and usage information, such as your IP address, browser type, device information, pages visited, and how you interact with our website.

Communication information, such as messages you send to us through email, contact forms, or customer support channels.

Payment information is processed securely by Shopify and/or our payment providers. We do not directly store full credit card numbers.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or subscribe to communications.

Automatically when you visit our website, including through cookies and similar technologies.

From service providers, such as Shopify, payment processors, shipping partners, analytics providers, and marketing tools.

How We Use Personal Information

We use personal information to:

Process and fulfill orders.

Provide order confirmations, shipping updates, and customer support.

Process returns, refunds, and exchanges.

Operate, maintain, and improve our website and services.

Detect and prevent fraud, abuse, security incidents, and unauthorized activity.

Send marketing communications if you have opted in or where permitted by law.

Comply with legal obligations and enforce our policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve site functionality, remember preferences, understand website traffic, support analytics, and provide personalized advertising.

You may be able to control cookies through your browser settings. Blocking cookies may affect certain website features.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business, including:

Shopify, which hosts and powers our online store.

Payment processors used to securely process transactions.

Shipping and fulfillment partners used to deliver orders.

Customer support, analytics, marketing, and technology service providers.

Legal, regulatory, or government authorities when required by law.

We do not sell personal information in the traditional sense. However, some privacy laws may define certain advertising or analytics activities as “sharing” or “selling.” Depending on where you live, you may have the right to opt out of those activities.

Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information when you interact with our store, checkout, payments, and related services.

You can learn more about how Shopify handles personal information by visiting Shopify’s privacy policy:
https://www.shopify.com/legal/privacy

Data Retention

We retain personal information only as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your personal information.

Request a copy of your personal information.

Opt out of certain marketing or targeted advertising activities.

Withdraw consent where processing is based on consent.

To exercise your privacy rights, contact us at hello@pawsandhome.store.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may still send non-promotional messages related to your orders, account, or customer service requests.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information if required.

Security

We use reasonable measures to help protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

International Transfers

Your personal information may be processed or stored in countries outside your location, including the United States and other countries where Shopify or our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Paws & Home
hello@pawsandhome.store
United States